Payment

We accept the following payment types: Visa, Mastercard, Discover, Cashiers Checks and Money orders. ( Please note that all checks will be held for 2 weeks or until funds clear.)

 Shipping Information

We ship orders via USPS Priority Mail or UPS.  The insured packages require a signature.  We do not charge any unnecessary “handling fees.  Please note that most items on our website are the actual items you will receive, and that your package will be shipped out within the next day of acceptance of payment.   “Special Orders” require 7-14 days to manufacture and will be shipped out upon completion. 

Shipping Methods and Costs

Total Order Amt:          USPS Priority Mail      
                                     (2-3 days*)                                 
Under $74.99               $7.00                                                
$75 and up                    Free shipping.                                              

 
* Shipping times are approximate.
*Free shipping will be shipped standard.

If you have an FPO, APO or P.O. Box, we will send via USPS Priority Mail.

To place an order by phone, or have an international order, please contact a customer service representative.

 Special Orders

We accept the following payment types: Visa, Mastercard.

You can special order just about any size of necklace or bracelet, as well as order other types of jewelry or art. Submit a special order by contacting us. Simply contact us using with the following link: email us.

Special orders are not returnable and not subject to our 30-day money back guarantee, unless damaged en route to you.

 Warranty & Return Policy

Since our products are hand crafted and unique, we try to provide accurate representation of our pieces.  When taking photographs of glass products, there might be slight variations. For this reason, if you are not completely satisfied with your order, and it is in the same condition as when you received it, simply return it within 14 days of receipt. You may request a full refund or an exchange. If you wish to give us feedback on why you are returning an item, we would appreciate a brief note which you can include in the box so that we may better serve you in the future.

 How to Return an Item

All items must be returned in the original condition in which they were shipped.

1. Simply box up your return in the original jewelry boxes they came in, along with your original receipt (not a copy). Please include a daytime telephone number at which you can be reached in case we have difficulties refunding your credit card.
   
   
2. Mail your package (insured) USPS for the dollar amount on your invoice less shipping to the following address:
   
   Komori Designs
   PO Box 40758
   Eugene OR 97404
   
   
3. We will refund the purchase price of the item by your original method of payment within 10 business days from the time receive the item.  For an exchange, please enclose your phone number so that we can contact you.

We cannot credit you for shipping unless the item was damaged en route to you. If you have any questions regarding our merchandise or our return policy, please contact us or call our customer service line at at (541) 485-3033

Site contents

All design and content in this website including navigational buttons, web site design, photography, text, jewelry design, copyrights and trademarks are the sole property of Komori Designs. This site in its entirety is copyrighted and therefore protected. This site is intended solely for your personal, non-commercial use. Any use of this site other than this is prohibited.

Disclaimer

Komori Designs is not liable for any viruses or other harmful elements that may incur as a result of using this site. As a user of this website, you assume full responsibility for all costs related to servicing equipment used in connecting to our site. Komori Designs is not responsible for any misuse of the items you purchase from us, or any injuries resulting there from. By using this site you agree to this legal notice. If you are dissatisfied with this site and the terms set forth, we suggest you stop using this site.

Content accuracy

Komori Designs strives to be as accurate as possible with our written as well as visual content on our site. There may be times when the content is inaccurate or out of date. Any errors on our part are unintentional; therefore we do reserve the right to cancel your order if the listed price is incorrect. If your credit card has already been charged we will credit your account as soon as we can. We have strived to display our jewelry in the most accurate way we know how. The colors you see on your monitor may be slightly different from the actual colors of the jewelry or art pieces. Since every computer monitor is different, we cannot guarantee that yours is 100% accurate.

 Privacy Policy

The privacy and security of your personal information is important to Komori Design. Therefore, our privacy policy is simple and straightforward:

1. All personal information you enter to order products on Komorijewelry.com will only be used to process your order. This information is transmitted to Komori Jewelry encrypted to ensure your privacy and security.
   
   
2. You can opt-in and opt-out of receiving email and flyers announcing Komori Designs sales and promotions.
   
   
3. We will never sell your personal information to 3rd parties.